Do you know your online Reputation?
Having Bad Reviews is an uphill battle but can be handled. Respond to the Bad Reviews in a calm and professional manner offering a solution to the problem.
By responding you are telling your side of the story so future customers can see that you care.
Having No Reviews makes your business appear as though it treats it customers poorly because no one will leave you a review or even worse your business appears to be out of business.
No Online Reviews this can be as damaging as having Bad Online Reviews.
Online Reviews Determine Customer Purchases
According to a study by BrightLocal, 90% of people reported using online reviews to help them decide to purchase from the business. You can be assured that Online Reviews are not a trend or going away anytime soon. In fact popular search engines are like Google, Yahoo, and Bing are placing more importance on companies online reviews in their algorithms.